Cancellation & Refund Policy

1. Cancelling a product order

Contact the clinic as soon as possible, preferably before dispatch. The clinic will confirm whether dispatch can be stopped and whether any payment has been received.

If the order has already been dispatched, the clinic will explain the available options and any agreed charges. A cancellation request is not confirmed until the clinic responds. No blanket cancellation penalty is set by this policy.

2. Damaged, defective, incorrect or expired products

Report damaged, defective, incorrect, expired, missing or misdescribed items promptly with the order reference and details. Keep the packaging and the affected product so the clinic can investigate. Do not use a product with a damaged seal or suspected quality problem.

Where a replacement, return or refund is due under applicable law, an “opened product” restriction or discretionary return policy does not remove that remedy. The clinic will explain the return or collection process; please obtain instructions before sending a product back.

3. Change-of-mind requests

The website does not promise a general change-of-mind return window for medicines. Contact the clinic before ordering if you require one. Any discretionary return of an unopened item depends on the agreed conditions and safe handling.

Do not return medicines for resale without instructions. This section does not limit rights arising from a product or service problem.

4. Payments and refunds

If payment was received for an order that the clinic cannot fulfil, a refund or another resolution agreed with you is required. Report duplicate or incorrect payments with the order reference and transaction details; never send your UPI PIN or banking password.

Eligible refunds are processed without undue delay and within applicable legal time limits. The clinic will confirm the approved amount, refund method and expected processing time. Bank or payment-provider processing may affect when the amount appears in your account.

Cash-on-delivery orders that have not been paid do not involve a refund of the product price. For a paid cash-on-delivery order, the refund method must be agreed securely with you.

5. Consultation cancellation or rescheduling

Contact the clinic promptly to cancel or reschedule an appointment. Fees, notice periods and any cancellation charge must be disclosed before you accept a paid appointment; none is invented by this policy.

If the clinic cancels a paid appointment and cannot provide a suitable alternative agreed with you, request a refund for the service not provided. A refund for a service problem is assessed under the agreed terms and applicable law.

6. Complaints and follow-up

Use the contact details below with your order reference, payment date if relevant and requested resolution. Applicable complaint-handling timelines and consumer remedies remain available. Keep a copy of your request and the clinic’s response.